The goal
Bensons for Beds wanted an independent audit of their paid media setup to support agency selection during an RFQ process.
They needed a clear view of account health, including whether activity was aligned to best practice and where the greatest opportunities for improvement and growth existed.
Our goal was to deliver a practical, insight-led audit that provided both a clear assessment of current performance and a roadmap for growth, enabling the team to confidently evaluate and challenge agency proposals.
What we did
Built a clear understanding of business priorities
Before reviewing the accounts, we worked closely with the Bensons team to understand their short- and long-term priorities, ensuring the audit was aligned to their commercial goals.
Conducted a detailed audit of paid media activity
We carried out a comprehensive audit of the account, assessing performance against best practice and identifying key areas for improvement and growth.
Developed a prioritised scoring framework
Findings were structured using a points-based system, ranking opportunities based on both potential impact and ease of implementation. This provided a clear view of where to focus for maximum return.
Created a practical evaluation framework for agency selection
We translated audit findings into a scoring matrix to assess agency proposals, highlighting priority areas and enabling the team to confidently compare and challenge approaches during the RFQ process.
The outcome
The audit gave Bensons For Beds a clear and structured view of account health and the highest-impact opportunities for improvement.
Our flexible audit approach allowed us to deliver both detailed analysis and simplified outputs, making insights easy to understand and apply. This enabled the team to confidently assess and benchmark agency proposals during the RFQ process using a consistent framework.
As a result, the brand was better equipped to challenge recommendations, set clearer expectations, and make more informed decisions when selecting their agency partner.
We needed clarity on our strategy & setup, and HOP gave us this clarity.
They really understood our challenges and got into the weeds of the account, making it easier to move forward."
Graham Wilson
Director Of Digital & Omnichannel